The CBX100 and CBX500 are connectivity devices designed to simplify and speed up cabling operations during the installation of Datalogic devices. Thanks to a modular concept and a complete range of optional modules, all installations, configurations, and maintenance operations can be accomplished faster than ever.
The CBX800 connectivity device is an industrial gateway allowing the connection of devices equipped with an RS-232 communication interface to the most common Fieldbus systems by means of a complete range of optional modules, and also to the ID-NET™ high speed communication network.
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
