The SC5100 has been designed to include native integration throughout the Stationary Industrial Scanner Portfolio (DS/DX Laser readers, AV Imagers, DM Dimensioners) and openness to 3rd party components (i.e. RFID, scales, IP cameras). The result is full support for advanced system solutions (DWS=Scan-Dim-Weight, BHS=Baggage Handling, etc.) and open possibilities for new application solutions.
The presence of a fully configurable embedded 4 port GB Ethernet switch, optional fieldbus modules and extended memory to implement Scale Alibi are the most important evidences of the available flexibility to support complex solutions as well as to provide state-of-the art tools for local and remote monitoring (ready to utilize IoT and Industry 4.0 environments).
Our mission is to provide our Customers with excellent service, at every interaction, tailored to their profiles and their industry.
The central role of the customer also drove the creation of a new corporate division (the so-called “Customer Service”), which has centralised all the services provided by the Group globally, from order entry and confirmation to after-sales service and installation, by applying a performance indicator of client satisfaction such as the Net Promoter Score (NPS) used by many Fortune 500 Companies.
Customer Services will ensure a lean and consistent response path to each request. Our empowered and talented specialists will engage with the customer and commit to drive each case to complete resolution.
Datalogic’s Customer Services Organization offers a wide and complete range of post-sales services (EASEOFCARE Agreements). It is organized in three levels of support, in order to guarantee the most appropriate professional assistance based on the specific problem.
Datalogic’s Customer Service can deploy in the territory a team of multi-lingual professionals, with a broad technical expertise across the whole product range.
Our standard service portfolio includes >>
