During the pandemic, retail habits changed as consumers gravitated to ordering online and to contactless check-out options at brick-and-mortar stores.
At convenience stores, which thrive on speedy small transactions, adjustments had to be made to meet evolving customer expectations.
Self check-out is making a decisive foray into the convenience segment. Store operators are finding that when implemented correctly, check-out automation can deliver a satisfying experience to customers by shortening – or outright eliminating – check-out lines and expediting the entire process.
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